Informativa sulle spedizioni

This Shipping Policy explains the shipping and delivery procedures applicable to orders placed through gingersuptown.shop.

For shipping questions, contact:

Email: info@gingersuptown.shop

1. Free Standard Shipping

All orders placed through gingersuptown.shop receive free standard shipping.

There is no minimum purchase requirement for standard shipping unless a different condition is clearly disclosed before checkout.

Customers will not be charged a standard delivery fee for eligible orders.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period is calculated using the order and shipping information available at the time the order is processed.

The timeframe is an estimate rather than a guarantee of delivery on a specific calendar date.

3. Order Processing

After an order is placed, it may undergo:

  • Payment verification;
  • Fraud prevention review;
  • Inventory confirmation;
  • Order preparation;
  • Packaging;
  • Carrier handover.

Customers will normally receive an order confirmation using the contact information supplied at checkout.

4. Shipping Confirmation

Where tracking is available, customers may receive shipping confirmation or tracking information after the parcel has been handed to the carrier.

Tracking information can sometimes require additional time to become active after the shipping label is created.

5. Delivery Delays

Although we aim to deliver orders within the stated 15–20 day timeframe, delays may occasionally occur because of circumstances such as:

  • Carrier congestion;
  • Customs processing;
  • Severe weather;
  • Transportation disruption;
  • Public holidays;
  • Remote delivery locations;
  • Incorrect address information;
  • Security inspections;
  • Unexpected logistical disruptions;
  • Events outside our reasonable control.

If your shipment appears significantly delayed, contact:

info@gingersuptown.shop

Please include your order number.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, please verify:

  • Recipient name;
  • Street information;
  • Building or apartment number;
  • City;
  • Province or region;
  • Postal code;
  • Country;
  • Contact details.

If you discover an address error, contact us immediately.

We will attempt to correct the information before shipment, but changes cannot be guaranteed once processing or shipment has begun.

7. Undeliverable Packages

A parcel may be returned if:

  • The address is incomplete;
  • The address is incorrect;
  • Delivery is repeatedly unsuccessful;
  • The recipient refuses delivery;
  • The parcel is not collected from a collection point;
  • The carrier determines that delivery cannot be completed.

If a parcel is returned, please contact info@gingersuptown.shop.

We will review the order and determine the appropriate solution in accordance with applicable law and the circumstances of the delivery attempt.

8. Lost Packages

If tracking information indicates an unusual delay or potential loss, please contact us.

We may ask you to confirm:

  • Order number;
  • Shipping address;
  • Tracking information;
  • Whether household members or neighbors received the parcel;
  • Other reasonable information necessary to investigate delivery.

Where appropriate, we will work with the carrier to investigate the shipment.

Consumer rights regarding delivery and non-delivery remain unaffected.

9. Packages Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate your parcel:

  1. Check the delivery location carefully;
  2. Check with members of your household;
  3. Check with neighbors or building management where appropriate;
  4. Check any carrier delivery notice;
  5. Contact the carrier if tracking provides that option;
  6. Contact us at info@gingersuptown.shop if the parcel remains missing.

We will review the matter and assist where reasonably possible.

10. Damaged Packages

If a parcel arrives visibly damaged, photograph the outer packaging before discarding it where reasonably possible.

If the product inside is damaged, contact:

info@gingersuptown.shop

Include your order number and clear photographs showing the damage.

Damaged or defective items will be addressed under our Return & Refund Policy and applicable consumer protection law.

11. Customs and Cross-Border Delivery

Depending on product origin, destination, and fulfillment route, a shipment may pass through customs.

Customs processing can occasionally cause delays outside our direct control.

Any taxes, duties, or charges collected from customers will be handled in accordance with the information presented at checkout and applicable law.

We will not intentionally impose undisclosed mandatory charges after checkout.

12. Multiple Packages

An order containing multiple products may occasionally arrive in more than one package.

Different parcels from the same order may have separate tracking numbers and may arrive on different dates.

You will not be charged additional standard shipping fees merely because an order is divided into multiple parcels.

13. Delivery and Returns

Delivery of an order does not remove any statutory withdrawal or return right available to the customer.

EU consumers generally have a 14-day right to withdraw from qualifying online purchases after receipt of goods, subject to applicable exceptions.

Please review our Return & Refund Policy for details.

14. Customer Support

For questions concerning:

  • Shipping status;
  • Tracking;
  • Delivery delays;
  • Missing parcels;
  • Incorrect addresses;
  • Damaged shipments;

contact:

gingersuptown.shop
Email: info@gingersuptown.shop